Refund policy

Thank you for shopping at Zamah Clothing. We value our customers and strive to provide a fair and transparent shopping experience. Please review our policy below regarding exchanges, returns, and refunds.

1. Eligibility for Exchanges

All products purchased from Zamah Clothing can be exchanged within 7 days of purchase only if:

The item(s) is faulty, damaged, or defective at the time of delivery.
The item(s) does not match the original specifications of the product or is different from what you actually purchased.

2. How to Raise a Dispute

If you receive a defective or incorrect item, you must notify us within 7 days of delivery to initiate a claim.

Email: zamahclothing08@gmail.com
Phone: 0325-6533427

Note: At Zamah Clothing, we review each dispute on a case-by-case basis and always strive to be fair to both parties.

3. Replacement Process

A replacement will be sent out in the event of a defective, faulty, or damaged item.
To process your claim, you are required to email photographic evidence of the defective product to zamahclothing08@gmail.com within 7 days of purchase.

4. Shipping & Handling Charges

Return Shipping: Customers must return the merchandise via a traceable delivery method (such as a reputable courier or registered post) at their own expense to our official address.
Size/Item Exchanges: A standard delivery charge of Rs. 200 will apply to the replacement parcel if you are changing an item or size.
Non-Refundable Fees: Original delivery charges are strictly non-refundable.

5. Refund Policy

Processing Time: Once we receive and inspect your returned product, refund requests will be processed within 7 working days.
Deduction: A fee of Rs. 250 will be deducted from the total refund amount to cover original delivery charges.
Sale Items: Items purchased on sale or during promotions are not eligible for refunds.

6. Exclusions (When Returns/Exchanges are Not Supported)

Zamah Clothing reserves the right to refuse a return or exchange in certain scenarios, including but not limited to:

The exchange request is made outside the specified 7-day time frame.
The product is damaged due to wear, tear, or use.
The product has been tampered with or altered.
The customer returns the product but fails to explicitly specify their requested exchange item via a written email or WhatsApp chat as proof of conversation.